Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and delivery services.
How should I store my loose leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dry place away from direct sunlight and strong odors. We recommend using airtight tin canisters or our resealable foil pouches.
What are your UK shipping rates and delivery times?
We offer standard and express shipping options across the UK. Most orders are processed within 24 hours and delivered via Royal Mail or courier within 2-4 business days. Free shipping is available on orders over a certain threshold.
Are your tea bags plastic-free?
Yes, while we specialize in loose leaf tea, any pyramid tea bags we stock are made from corn starch or other biodegradable materials and are 100% plastic-free and compostable.
Do you offer international shipping outside of the UK?
Yes, we ship our premium teas globally. Shipping costs and delivery times vary depending on the destination country and are calculated at the checkout stage.
Can I return tea products if I change my mind?
Due to food safety and hygiene regulations, we can only accept returns on tea products if the original heat-sealed packaging remains unopened. For non-food items like teapots or infusers, we offer a 14-day return policy.
Are your teas ethically sourced?
We pride ourselves on sourcing high-quality teas from reputable estates and gardens worldwide. We prioritize suppliers who follow ethical trading practices and sustainable farming methods.