Returns & Exchanges
At The UK Loose Leaf Tea Company Ltd, we want you to be delighted with your purchase, but we understand that sometimes things aren't quite right. Due to the perishable nature of our tea products, returns are accepted within 14 days of receipt provided the items remain unopened and in their original packaging.
Contact Our Team
Email our customer service team with your order number and reason for return to receive a Return Authorization and the correct warehouse address.
Prepare Your Package
Ensure the tea is in its original, heat-sealed packaging; for hygiene and safety reasons, we cannot accept returns on food products that have been opened or tampered with.
Secure Shipping
Send your item back using a tracked postal service to ensure it reaches us safely, as we are not responsible for returns lost in transit.
Refund Processing
Once our quality control team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing